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20% Discount for New Customers of JKM Ribbon & Trims
JKM Ribbon & Trims Gold Club Membership
 

FAQ's

1. Can I Order over the phone?
2. Can I get a sample of a product before I purchase?
3. Who can order from JKM Ribbon & Trims?
4. How do I navigate the JKM website?
5. Are JKM's Sales, Shipping and Privacy Policies available for review?
6. I need to talk to a person, is this possible?
7. What if I cannot find a product on your website?
8. What if I am having problems processing an order on the JKM web site?
9. Do you need more help with JKM's site and/or JKM's product line?
10. Where can I find information on Awareness Ribbon Colors?
11. Does JKM offer coupons, specials or any type of discounts?

1. Can I Order over the phone?
The best way to order from JKM Ribbon is to use our Convenient Wholesale Online Catalogue and Shopping Cart Web Site where all your information is secure.

You can also E-Mail an order to JKM at jkmribbon@jkmribbon.com or Fax your order with complete information to JKM at 856-767-7572. JKM does not take phone orders.

For Email or Fax orders, please include: the Ribbon (type, color, width, # of spools); your Billing and Shipping address; daytime phone number; Email address; and, Visa, MasterCard, Discover or American Express Card number with expiration date and Card Security Code (CVV2#) on back for Visa, MC, Discover or 4 digit ID on front for American Express, and Tax ID if available. You can request JKM call you for Credit Card Information if you do not want to put your credit card in an email but we need all other information.


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2. Can I get a sample of a product before I purchase?
All JKM Ribbon sales are based on our web site, www.jkmribbon.com, and we do not supply samples. Please review our web site sales policy. All JKM Ribbon sales are based on our web site, www.jkmribbon.com, and we do not supply samples. Please review our web site sales policy. You can purchase from our web site sample cards for a select number of basic products from several of our manufacturers. Click Here to View These Sample Cards.

As another option, you may be able to find small spools of the ribbons you need on our below retail web site www.jkmribbonwarehouse.com or if you find the ribbon or trim in a store made by the manufacturers on our web site, you can email JKM with the item number and color and if available for sale, we will determine pricing and explain how to order the product. Please note that we do not provide the service of matching your sample with our ribbon & trim colors.

We hope these options will help you with your ribbon & trim selections.


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3. Who can order from JKM Ribbon?
We supply all customers who purchase $25 or more of our ribbons and trims. You can combine any ribbon, trim, sample card or other product to reach our minimum order. You must purchase the entire spool. JKM does not sell ribbon or trim by the yard.


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4. How do I navigate the JKM website?
If you expand the window to maximum size, you will have a better view of the ribbons.

We arranged our products by categories including Ribbons, Trims, Sewing/Quilting, Bows and several others. If you click a category on the left side (or put your cursor over the category), you will see many product options to help you find your product. You can also pick a manufacturer and view all of their products.

The Ribbon Search Box at the top left hand side of every page allows you to easily search our entire website. This is one of the best places to go to and begin a search for the type of ribbon, trim or accessory you need. Simply enter the name or category of a product and/or the width and you will get a list of links related to that type ribbon or category.

When you are on a page with a group of similar products, you will be able to narrow down your search by color, width, brand and other options. This will help you get to your product more quickly.

Always Scroll Down the Entire Page. You will find more information. We may ask you to click to view more patterns or colors or link you to another section to find more selections or ask you to read about specific policies.

Look for the Tip Boxes on web pages to help you navigate the page. These tips provide useful information on how the web site works to make your shopping experience more user friendly.

You can also visit JKM's help section which highlights the following areas in addition to this section: Glossary of Ribbon Terms, Did You Know? - Useful Ribbon Info, and How to Shop


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5. Are JKM's Sales, Shipping and Privacy Policies available for review?
You can find detailed information on each of these policies in the section of our website titled Sales Policy. All our policies and company information including business hours are in this section.

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6. I need to talk to a person, is this possible?
The best way to communicate is by EMAIL and we will always respond within 1 business day. We continually review emails during business hours. Due to the volume of customers we service, email is the best way to contact JKM. Email provides an opportunity for JKM to research your questions and provide a quality response.

If you contact JKM by phone, you will be asked to email your inquiry to obtain a response. JKM responds only by email and cannot provide phone service due to the volume of customers we supply.

Please add jkmribbon.com to your email address book to ensure proper email delivery.

7. What if I cannot find a product on your website?
If a ribbon or trim is on our web site, then we have All the Current Colors and Widths Available for this Product on the web site. We cannot obtain a color in a width that is not on the web page you are viewing.

If you do not see the ribbon by one of the manufacturers on our web site Email us the item number and we may be able to get it for you if it has not been discontinued. We will check price and availability and get back to you by Email. We only supply the products of the manufacturers featured on our web site.


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8. What if I am having problems processing an order on the JKM web site?
If you are having issues with the site, please email techsupport@jkmribbon.com with the issues you are experiencing.

Here are a few basic suggestions to navigating JKM's web site:
- Your browser may not be compatible with our web site. We recommend using Internet Explorer 7.0 or higher, Mozilla FireFox 3.5 or higher, or Safari for Mac's
- AOL subscribers: please do not use the AOL browser. We recommend using Internet Explorer 7.0 or higher, Mozilla FireFox 3.5 or higher, or Safari for Mac's
- Occasionally your Internet Service Provider might not be connecting to our dedicated server's network therefore preventing access of our site.
- Your cache memory may be full. Please clear your cache memory and cookies for your respective browser.
- Make sure cookies are enabled and your security setting for your browser is set to no higher than medium. High security settings can disrupt your shopping experience.
- Firewalls and associated browsers could prevent you from using our web site. These are local issues which have to be corrected at your end.

You may email or fax your order - see FAQ #2 for the information required for an email or fax order.

Please note a user session is 40 minutes long, in which, you might lose your shopping cart if you leave the site for a period beyond this timeframe and not logged in as an existing customer. If you are logged in and an existing customer, then you can leave the site and next time you login your cart will be saved. Another method to saving your cart is you can add the items to your wish list if you feel you might leave the site.


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9. Do you need more help with JKM's site and/or JKM's product line?

You can also visit JKM's help section which highlights the following areas in addition to this section: Glossary of Ribbon Terms, Did You Know? - Useful Ribbon Info, and How to Shop


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10. Where can I find information on Awareness Ribbon Colors?

Awareness Ribbon Colors have special meanings representing a number of important causes. Many groups have adopted ribbons as a symbol of support or awareness for a specific cause. JKM presents this table to help understand the meanings behind the ribbon color used as the symbol. Click Here to View Awareness Ribbon Color Chart


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11. Does JKM offer coupons, specials or any type of discounts?

JKM Ribbon & Trims provides the lowest, wholesale prices on the web and the largest selection of ribbons, trims, sewing supplies, floral supplies, and much more. The best way to save additionally with JKM is to join the Gold Club Membership where you can save everyday on any order.
- Click Here to Learn More on Joining the Gold Club and Start Saving More Everyday

New customers can register and setup an account to access information on future orders and/or to receive newsletters and email coupons for product savings.

Any coupon or discount offered by JKM can only be applied one per order and it is key to read the guidelines for each coupon. For example, JKM occasionally offers free shipping which allows any customer within the 48 continental United States to receive free UPS Ground based upon a certain order minimum reached.