JKM PRODUCTS CORPORATION

1. How can I get Pricing Information because I do not see it on the website? 2. Can I Order over the phone? 3. Can I get a sample of a product before I purchase? 4. Who can order from JKM Ribbon? 5. How do I navigate the JKM website? 6. Are JKM's Sales, Shipping and Privacy Policies available for review? 7. I need to talk to a person, is this possible? 8. What if I cannot meet the minimum order of $25? 9. Does JKM offer advertising options on its website? 10. What if I cannot find a product on your website? 11. What if I am having problems processing an order on the JKM web site?

1. How can I get Pricing Information because I do not see it on the website?
On every product page there is a button which reads View Prices, Order Products. When you click this button, prices for the products on the page you are viewing will be shown.

2. Can I Order over the phone?
The best way to order from JKM Ribbon is to use our Convenient Wholesale Online Catalogue and Shopping Cart Web Site where all your information is secure.

You can also E-Mail an order to JKM at jkmribbon@jkmribbon.com or Fax your order with complete information to JKM at 856-767-7572. JKM does not take phone orders.

For Email or Fax orders, please include: the Ribbon (type, color, width, # of spools); your Billing and Shipping address; daytime phone number; Email address; and, Visa, MasterCard, Discover or American Express Card number with expiration date and 3 digit ID on back for Visa, MC, Discover or 4 digit ID on front for American Express, and Tax ID if available. You can request JKM call you for Credit Card Information if you do not want to put your credit card in an email but we need all other information.

3. Can I get a sample of a product before I purchase?
All JKM Ribbon sales are based on our web site, www.jkmribbon.com, and we do not supply samples. Please review our web site sales policy. You can purchase sample cards for specific products from the following manufacturers Offray, Morex, Mokuba, Conso and JKM.
Click Here to View These Sample Cards.

As another option, you may be able to find small spools of the ribbons you need on our below retail web site www.jkmribbonwarehouse.com or if you find the ribbon in a store made by the manufacturers on our web site, you can call us with the item number and color and we will determine pricing and availability. Please note that we do not provide the service of matching your sample with our ribbon colors.

We hope these options will help you with your ribbon selections.

4. Who can order from JKM Ribbon?
We supply all customers who purchase $25 or more of our ribbons and trims. You can combine any ribbon, trim, sample card or other product to reach our minimum order. You must purchase the entire spool. JKM does not sell ribbon or trim by the yard.

5. How do I navigate the JKM website?
If you expand the window to maximum size, you will have a better view of the ribbons.

We arranged our ribbons by manufacturers, and then by categories like sheers, metallics, satins, grosgrain and many others. Each manufacturer's page contains a description of what each company offers.

The Ribbon Search Box at the top left hand side of every page allows you to easily search our entire website. This is one of the best places to go to and begin a search for the type of ribbon you need. Simply enter the name or category of a ribbon and you will get a list of links related to that type ribbon or category.

Always Scroll Down the Entire Page. You will find more information. We may ask you to click to view more patterns or colors or link you to another section to find more selections.

Did you know you can search for specific words on individual pages of any website using your browser's "Find" command? "Find" is usually located under the "Edit" menu of your browser. In most browsers, pressing the Ctrl button + F (for Windows) or the Command button + F (for Mac) will bring up your browser's Find window. For example, if you are looking for a color name or number, use the find function to locate it on the page you are viewing.

6. Are JKM's Sales, Shipping and Privacy Policies available for review?
You can find detailed information on each of these policies in the section of our website titled Sales Policy. All our policies and company information including business hours are in this section.

7. I need to talk to a person, is this possible?
The best way to communicate is by EMAIL and we will always respond within 1 business day. We continually review emails during business hours. Due to the volume of customers we service, email is the best way to contact JKM. It provides an opportunity for JKM to research your questions and provide a quality response.

8. What if I cannot meet the minimum order of $25?
If you need smaller quantities on a spool or less than our $25 minimum order required on our wholesale web site www.jkmribbon.com, Visit our click and shop web site at http://www.jkmribbonwarehouse.com/
Here you can purchase small spools of ribbons to test out colors and textures or to prepare your samples.
Prices are still below retail levels on this Yahoo shopping site.

9. Does JKM offer advertising options on its website?
JKM is pleased to offer our customers the ability to SHOWCASE THEIR PRODUCTS on www.jkmribbon.com. We build YOUR PERSONAL WEB PAGE on our site with up to 20 of your products for about $1.00 per day. Click http://www.jkmribbon-product-showcase.com/information.htm for more details.

JKM also has three free advertising programs to fit your needs. Go to Advertise with JKM for details on each of our programs to find the one that provides your company with maximum exposure.

10. What if I cannot find a product on your website?
If a ribbon is on our web site, then we have All the Current Colors and Widths Available for this Product on the web site. We cannot obtain a color in a width that is not on the web page your are viewing.

If you don not see the ribbon by one of the manufacturers on our web site Email us the item number and we may be able to get it for you if it has not been discontinued. We will check price and availablity and get back to you by Email. We only supply the products of the manufacturers featured on our web site.

11. What if I am having problems processing an order on the JKM web site?
Here are some common problems when using our web site. If the following list does not help, you may email or fax your order - see FAQ #2 for the information required for an email or fax order.

- Please note our site has a session time limited to 2 1/2 hours. Therefore if your shopping time exceeds this timeframe, you might experience an issue with our shopping cart.

-Refrain from using the back button or the forward button on your internet browser. These controls can impact your order process and erase your order. We advise our customers to use the buttons within the site to navigate properly throughout the site and during your ordering process.

- Your browser may not be compatible with our web site. We recommend using Internet Explorer 6.0 or higher, Mozilla FireFox or Safari for Mac's

- Occasionally your Internet Service Provider might not be connecting to our dedicated servers network therefore preventing access of our site.

- Your cache memory may be full. Please clear your cache memory and cookies for your respective browser.

- Firewalls and associated browsers could prevent you from using our web site. These are local issues which have to be corrected at your end.

MAC & Firefox Users - Issues Logging In or Signing Up
Our web site is not fully compatible with Macintosh & Firefox users when logging into our site or signing up to create an account and/or to register for our newsletter. The common issue with the browsers mentioned is a customer upon filling out their information hits the Enter key then the site loops and brings you back to JKM's main page. Please follow the instructions below to avoid this issue:

1) Do NOT hit the enter key and USE YOUR MOUSE ONLY to click the Sign In or Continue Buttons respectively.

MAC & Firefox Users - Security Warning
Our web site is not fully compatible with Macintosh & Firefox users when users attempt to proceed from view cart to checkout when clicking the Checkout button. The browser states JKM's security certification is not valid. Please follow the instructions below to avoid this issue:

1) Click OK to close the window stating this warning, then Click Checkout to proceed to the next screen and you will see our Thawte Security Seal. Please click it and you can verify that our security certificate is valid through January 2010. To eliminate this message in the future, you must reload Safari and in most cases this message will be eliminated because the reloaded version of Safari will recognize that our certificate is valid.

MAC USERS ONLY
Our web site is not fully compatible with Macintosh users during the checkout process. We have tested Safari and it works properly during the checkout process so we recommend using Safari to place an order. If you choose to use another browser installed on your MAC (Internet Explorer, Netscape). Simply print your view cart page and follow the instructions for faxing or emailing an order to JKM.

Other Suggestions
When entering billing and shipping information during checkout, please be sure to enter your information within the space provided for each field and not to exceed the space. If you exceed, the space you might experience a buisiness rule exception error.

For U.S. residents, please use your 5 digit zip code without any extensions.

You must put in your ID number for your credit card (3 digit ID on the back of Visa, MC or Discover Cards) and 4 digit on front of American Express Cards.

International Customers must pick not applicable for the state unless there is a province or city listed that applies to you.